Privacy Policy

1. Introduction

Chungtair Enterprise Co., Ltd. (hereinafter “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use the Chungtair AI customer service platform (including LINE Bot, Facebook Messenger Bot, Instagram Bot, and Website Web Widget, collectively “the Service”).

By using the Service, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following types of data:

• Identification data: Your social media account IDs (LINE User ID, Facebook PSID, Instagram IGSID)
• Conversation content: Messages you send through the Service
• Usage records: The time and frequency of your interactions with the Bot
• Technical data: Device type, connection information, and other technical data

We do not collect sensitive personal data such as your name, phone number, or address unless you voluntarily provide it.

3. Purpose of Data Use

Collected data is used solely for the following purposes:

• Providing AI customer service response functionality
• Maintaining conversation continuity and personalized service
• Improving service quality and system stability
• Preventing abuse and ensuring service security

We will not sell, rent, or otherwise share your personal data with third parties unless required by law or with your explicit consent.

4. Data Retention Period

Conversation records are retained as required by the service. After you request data deletion or revoke authorization, we will delete your related data within 30 business days.

5. Third-Party Services

The Service integrates the following third-party platforms, each with their own independent privacy policies:

• Meta (Facebook / Instagram)
• LINE Corporation
• OpenAI / DeepSeek (AI model providers)

6. Your Rights

Under the Personal Data Protection Act of the Republic of China, you have the following rights:

• Request access to and review of your personal data
• Request supplementation or correction of your personal data
• Request cessation of collection, processing, or use of personal data
• Request deletion of personal data

To exercise these rights, please contact us:

7. Policy Changes

The Company reserves the right to modify this Privacy Policy at any time. Updated policies will be posted on this page, and significant changes will be separately notified. Continued use of the Service constitutes acceptance of the modified policy.