Refund Policy — Chungtair Enterprise Co., Ltd.

1Policy Overview

Chungtair Enterprise Co., Ltd. (hereinafter “the Company”, Tax ID: 60701564) is committed to providing high-quality AI customer service solutions. This Refund Policy clearly outlines the fee and refund terms for subscriptions to the Chungtair AI customer service platform (hereinafter “the Service”) to protect your consumer rights.

Please read this policy carefully before purchasing or subscribing. Using the Service or completing payment indicates that you have read and agreed to all terms of this Refund Policy.

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If you have any questions about this policy, please contact us at fj804051@gmail.com before subscribing and we will respond promptly.

2Billing Method

The Service uses a monthly subscription model with no long-term contract. Choose the plan that fits you:

Plan	Monthly Fee	Bot Count	Monthly Messages
Basic	NT$ 2,000	1 bot	2,000 msgs
Advanced	NT$ 3,500	2 bots	4,000 msgs
Professional	NT$ 4,500	3 bots	6,000 msgs

Fees are charged at the start of each billing cycle via automatic credit card charge (TapPay).
Each billing cycle is 30 days and auto-renews upon expiration.
If plan content changes, the Company will notify you by email at least 14 days in advance.

3Free Trial Period

First-time applicants enjoy a 14-day free trial. No credit card required, no charges incurred.

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Cancel during trial — completely free. If you decide not to continue before the trial ends, simply notify us or cancel in the dashboard. Your account will automatically deactivate at trial end with no charges and no refund request needed.

Trial features are identical to a paid subscription — full access to all platform features.
Each user (identified by registration email) is eligible for one free trial.
If you don't cancel before the trial ends, the system automatically converts to a paid subscription.
The system will send a reminder email 3 days before conversion to paid.

4Paid Subscription Refund Policy

This Service is a digital cloud subscription. The system activates immediately upon payment, and subscription fees are generally non-refundable. Details:

Situation	Refund	Notes
Cancel during free trial	✓ Free	No charge during trial, no refund needed
Disable auto-renewal after payment	✗ No refund	Service continues until end of current period; no further charges
Upgrade plan after payment	✓ Immediate	Upgrade takes effect immediately; price difference settled in next invoice
Company terminates service	✓ Pro-rata refund	Refund proportional to remaining days in period

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After disabling auto-renewal, your account and data remain accessible until the end of the current billing period. After expiration, the service deactivates and data is permanently deleted after the following retention period — please back up your data in time:

Trial accounts: Deleted within 30 days after trial expiration
Paid accounts: Deleted within 365 days (1 year) after subscription expiration

5Non-Refundable Situations

The Company will not process refund requests in the following situations:

Choosing not to use the service after subscribing for personal reasons (e.g., business pause, no longer needed).
Unfamiliarity with operation or failure to adequately evaluate during the trial period.
Bot functionality restricted due to policy changes or review limitations of third-party platforms (META, LINE).
Account suspended or terminated due to user violations of the Terms of Service.
Add-on usage beyond plan message quota — consumed amounts are non-refundable.
Account compromised due to failure to maintain reasonable account security (contact us immediately for assistance).

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We strongly recommend making full use of the 14-day free trial to confirm the service meets your needs before subscribing to a paid plan.

6Plan Upgrades & Cancellation

You can adjust your plan or manage auto-renewal settings from the dashboard at any time. Rules are as follows:

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Plan Upgrade

Upgrades take effect immediately. Enjoy higher-tier features and quotas right away. The price difference will be calculated in the next billing cycle — no additional charge in the current period.

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Stop Auto-Renewal

Disable “Auto-Renewal” in the dashboard to stop future billing — no notice required, no penalty fee. Service continues until the current period ends, then the account deactivates. Restart auto-renewal or re-subscribe at any time.

7Auto-Renewal Policy

To ensure uninterrupted service, the Service uses auto-renewal. Please note the following:

The system automatically charges your registered credit card at the end of each billing cycle.
A reminder email will be sent 3 days before the charge. Please ensure your email notifications are active.
If the credit card charge fails (e.g., expired card, insufficient limit), the system will retry and notify you by email. After 3 consecutive failures, the account enters suspension.
To stop auto-renewal, disable it in the dashboard at least 1 day before the expiration date.

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To stop auto-renewal: Log into your client dashboard → Plan Management → Disable “Auto-Renewal”. Contact support if you need assistance.

8Digital Service Declaration

Under the Consumer Protection Act of the Republic of China and applicable guidelines, digital services (cloud software / SaaS) are not subject to the standard 7-day cooling-off period applicable to physical goods, due to their nature.

The Service provides a 14-day free trial as an alternative consumer protection measure, allowing you to fully evaluate whether the Service meets your needs without any cost before deciding to subscribe.

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If you have any legal concerns about the above, we recommend raising them with the Company before subscribing, and we will provide complete clarification.

9Refund Request Process

If you believe you qualify for a refund under this policy (e.g., the Company terminates service), please follow this process:

Send Refund Request

Email fj804051@gmail.com with subject “Refund Request – [Your Account Email]” and explain the reason for your request.

Provide Required Info

Please include: account email, payment date, plan name, payment amount, and reason for the refund request.

Company Review

The Company will reply with the review result within 3 business days. If additional documents are needed, we will notify you.

Refund Disbursement

If approved, the refund will be returned to the original credit card. Actual processing time depends on your issuing bank — typically 7 to 14 business days.

10Policy Changes

The Company reserves the right to amend this Refund Policy. Any significant changes will be notified to current subscribers by email at least 14 days in advance, and this page will be updated accordingly.

Continued use of the Service after receiving notification constitutes acceptance of the revised policy. If you do not accept the changes, please cancel your subscription before the effective date.

11Contact Us

If you have any questions about this Refund Policy or need assistance with billing or refund matters, please contact us:

📧Emailfj804051@gmail.com

🏢CompanyChungtair Enterprise Co., Ltd.

🔢Tax ID60701564

🌐Websitechungtair.com